ramli888 is committed to protecting the personal data of every player on the platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your own data as a user of Malaysia's premier online gaming platform.
ramli888 ("the Platform", "we", "us", "our") respects the privacy of every individual who visits or registers on the platform located at ramli888.cam. This Privacy Policy sets out how we collect, process, store, share, and protect personal data provided to us by users ("you", "your") in connection with your registration, use of the Platform's gaming and sports betting services, and any communications you have with us.
This Policy applies to all personal data collected through the Platform, including data provided during account registration, KYC verification, deposit and withdrawal transactions, customer support interactions, and automated data collection through cookies and similar technologies.
Your Consent: By registering an account on ramli888 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this Policy, you must not register or continue to use the Platform.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which form part of the agreement between you and ramli888.
The following terms carry the meanings set out below throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, date of birth, email address, phone number, IP address, payment details, and device identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, transmission, erasure, or destruction. |
| "Data Controller" | ramli888 — the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | Any third-party service provider engaged by ramli888 to process personal data on the Platform's behalf, including payment processors and KYC verification providers. |
| "User" / "Data Subject" | Any natural person whose personal data is collected and processed by the Platform — including registered account holders, visitors, and support enquirers. |
| "KYC" | Know Your Customer — the identity, age, and source-of-funds verification process required of users pursuant to the Platform's anti-money laundering obligations. |
ramli888 collects personal data from users across several distinct touchpoints. The categories of data collected, and the contexts in which they arise, are described below.
When you create an account on ramli888, we collect the following information:
To comply with our obligations under our international gaming licence and applicable anti-money laundering frameworks, we collect:
All payment-related data collected in connection with deposits and withdrawals via Malaysian payment channels including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect:
When you access the Platform, we automatically collect certain technical data through cookies and server logs, including:
When you contact our support team via live chat or email, we collect:
ramli888 processes personal data only for specified, explicit, and legitimate purposes. The table below summarises the primary purposes for which your data is used:
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation & management | Registration data, device data | Contract performance |
| Age & identity verification (KYC) | KYC documents, registration data | Legal obligation |
| Payment processing | Financial & transaction data | Contract performance |
| Anti-money laundering (AML) compliance | Transaction data, KYC data | Legal obligation |
| Customer support | Communications data, account data | Contract performance / Legitimate interest |
| Responsible gambling monitoring | Wagering activity, account data | Legal obligation / Legitimate interest |
| Fraud prevention & security | Device data, IP data, transaction data | Legitimate interest |
| Platform improvement & analytics | Technical & device data (aggregated) | Legitimate interest |
| Bonus & promotion administration | Account data, wagering activity | Contract performance |
ramli888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is never monetised as a standalone commercial product.
ramli888 relies on one or more of the following lawful bases when processing your personal data, as appropriate to the specific processing activity:
ramli888 does not share your personal data with third parties except in the following strictly defined circumstances:
We engage trusted third-party service providers to assist with specific operational functions on a data-processing basis. These providers act under written data processing agreements that bind them to process your data only on our instructions and to maintain appropriate security standards. Categories of service providers include:
ramli888 may disclose personal data to regulatory authorities, law enforcement bodies, or other competent public authorities where required to do so by applicable law, pursuant to a valid court order, or to protect the legal rights, property, or safety of the Platform, its users, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of the Platform's assets, personal data held by ramli888 may be transferred to the acquiring or successor entity as part of the transaction, subject to the same data protection obligations as those described in this Policy.
We do not share your personal data with advertising networks, social media platforms, data brokers, or any third party for independent marketing purposes. Your information is used solely to operate and improve the Platform and fulfil our legal obligations.
ramli888 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The following indicative retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | For the duration of account activity, plus 5 years after account closure |
| KYC verification documents | Minimum 5 years from date of submission or account closure (whichever is later) |
| Financial transaction records | Minimum 5 years from the date of each transaction |
| Customer support communications | 3 years from the date of the interaction |
| Technical / device / session logs | Up to 12 months from collection |
| Responsible gambling records | 5 years from account closure or self-exclusion date |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures. Anonymised or aggregated data that cannot be used to identify any individual may be retained indefinitely for analytical purposes.
ramli888 implements a comprehensive set of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:
Notwithstanding the above, no data transmission over the internet or electronic storage system is entirely secure. While ramli888 takes all reasonable precautions, we cannot guarantee the absolute security of data transmitted to or stored on the Platform. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect any unauthorised access.
ramli888 uses cookies and similar tracking technologies to operate the Platform, enhance user experience, and collect analytical data. The categories of cookies we use are as follows:
These cookies are essential for the Platform to function correctly. They enable core features such as secure login sessions, account authentication, and session management. These cookies cannot be disabled without materially impairing Platform functionality. No personal data collected through strictly necessary cookies is used for any marketing purpose.
We use anonymised analytics cookies to understand how users navigate the Platform — which pages are visited most frequently, where users encounter difficulties, and how Platform performance can be improved. This data is processed in aggregate form and cannot be used to identify any individual user.
Functional cookies remember your preferences — such as your preferred language, previously selected payment method, and display settings — to provide a more personalised experience across sessions.
You may control cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain categories of cookies may affect the functionality of the Platform. Detailed guidance on managing cookies is available in your browser's help documentation.
Subject to applicable law and the limitations arising from our regulatory obligations, you have the following rights in relation to your personal data held by ramli888:
To exercise any of these rights, please contact us at the details provided in Section 14. We will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days with appropriate notice.
The ramli888 Platform is strictly intended for users aged 21 years and older. We do not knowingly collect or process personal data from any individual under the age of 21. If it comes to our attention — or if we have reasonable grounds to suspect — that personal data has been collected from a person under 21, we will immediately suspend the relevant account, void all associated activity, and delete the collected data as promptly as our legal obligations permit.
If you are a parent or guardian and believe that a minor has accessed or registered on the Platform using false age information, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on all such notifications without delay.
Mandatory KYC age verification is applied to all accounts before any withdrawal is processed. ramli888 conducts additional age verification checks where account usage patterns indicate a potential age concern.
ramli888 operates under an international offshore gaming licence, and certain operational functions — including Platform hosting infrastructure, KYC verification systems, and compliance screening — may involve the transfer of personal data to countries outside Malaysia. Where such transfers occur, ramli888 takes steps to ensure that appropriate safeguards are in place, including:
By using the Platform, you acknowledge that your personal data may be transferred to and stored in jurisdictions outside Malaysia. ramli888 will always ensure such transfers are conducted with appropriate contractual protections in place.
ramli888 reserves the right to update or amend this Privacy Policy at any time. Material changes to the Policy — including changes to the categories of data collected, the purposes of processing, or your rights — will be communicated to registered users via a notification posted on the Platform or by email to the registered account address, with a minimum of 14 days' notice prior to the change taking effect.
Continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. The "Effective Date" at the top of this document indicates when the Policy was last updated. If you have questions about any changes, please contact us before the effective date.
If you wish to exercise any of your data protection rights, raise a privacy concern, report a suspected data breach, or seek clarification on any aspect of this Privacy Policy, please contact us using the details below. All data-related enquiries are handled by our dedicated privacy compliance team.
Support & Privacy Contact
Please use the subject line "Privacy Enquiry" or "Data Rights Request" when contacting us about privacy matters. Our team aims to acknowledge all data-related requests within 2 business hours and to resolve them fully within 30 calendar days. Support is available 24 hours a day, 7 days a week.
For general account, payment, or gameplay support, you may also reach us via live chat available directly on the Platform. Our support team is trained to handle data-related questions and can escalate your enquiry to our privacy compliance team where required.
Six concrete measures that underpin our commitment to privacy and data security for every player on the Platform.
If anything in this Privacy Policy is unclear, or if you would like to exercise any of your data rights, our support team is available around the clock to assist. You can also visit our FAQ for quick answers to common questions.
For players aged 21 and above only. Gambling involves financial risk. Play responsibly.